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Frequently Asked Questions

[Profile, Security, and Others] How do I change my Password and/or Secure PIN?
[Product Info] What are the applicable rates, fees and limits for my SeaBank account?
[Product Info] Ano ang mga rates, fees, at limits sa SeaBank account ko?
[Payments and Transfers] How can I see failed and pending transactions?
[Payments and Transfers] Can I withdraw cash from my SeaBank account via an ATM?
[Payments and Transfers] Pwede ba akong mag-withdraw o cash-out sa aking SeaBank account gamit ang ATM?
[Profile, Security, and Others] How can I update my mobile number?
[Profile, Security, and Others] What should I do if I have changed the device I use to log in to my SeaBank account?
[Payments and Transfers] I don't recognize some of the transactions in my Transaction History, what should I do?
[Registration and Verification] How do I open an account in the SeaBank app?
[Registration and Verification] Paano magbukas ng SeaBank account sa app?
[Registration and Verification] What are the documents required to open a SeaBank account?
[Registration and Verification] Ano ang mga dokumentong kailangan para magbukas ng SeaBank account?
[Payments and Transfers] How do I deposit money to Seabank?
[About Us] What is SeaBank?
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Contact Us

Got any questions? We’re here for you! Feel free to reach out to us via phone or email.

contact@cs.seabank.com.ph

Send us an email for any feedback or concerns at contact@cs.seabank.com.ph

(+632) 8891 7927

Monday to Friday: 8 AM to 10 PM, Saturday and Sunday: 9 AM to 6 PM, excluding holidays

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CONTACT US
  • Chat with us
  • (+632) 8891 7927 (Local Hotline)
  • 1800-1-110-2957 (Local Toll Free for PLDT Landline and Smart Mobile)
  • contact@cs.seabank.com.ph
Deposits are insured by the PDIC for up to P500,000 per depositor. For any questions, please call SeaBank's Customer Service Hotline at (+632) 8891 7927. SeaBank Philippines Inc. (A Rural Bank) is regulated by the Bangko Sentral ng Pilipinas, with website: www.bsp.gov.ph.
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